Q: Do I need to have an account to order?
A:No, you can also place an order as a guest. But, there are some perks if you have an account with us:
- Quick checkout process
- Easily view your order status and order history
- Receive updates detailing our new releases and special promotions
Q: What if I forgot my password?
A: On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.
Q: What if I typed the wrong email address?
A: Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.
Q: Are there any exchange rates?
A: All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
Q: How secure is my online order?
A: When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
Q: How do I set my shipping address?
A: Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter “?” to “c”.
Q: Can I change my shipping address after placing an order?
A: Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination’s customs department will have the package on hold.
Q: How do I track my order?
A:We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.
You can track your order here.
Q: Can I use several discount codes in one order?
A: Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.
Q: What if I need to change my order information?
A: Please contact us within 24 hours. We will change the order information for you, including the content and address of the order.
Q: Can I cancel my order?
A: 1. If you need to cancel the order within 12 hours after the order is completed, please contact our customer service email in time. Your order can be cancelled free of charge.
2. If your order has been more than 12 hours and we have packed your order, we will charge a 10% packing fee.
3. If your order has been more than 24 hours and your order has been sent out, we refuse to cancel the order.