Returns & Refund Policy
Returns, Refunds, Damaged Items, and Incorrect Orders
This policy explains when to contact us, what information to provide, and how refund handling works for eligible orders.
Last reviewed: July 24, 2026
Return Eligibility
- Contact us within 14 days of delivery if there is a return, damaged item, incorrect item, or order issue.
- Eligible returns generally need to be unused, unopened where applicable, and in original condition.
- Custom mixed glitter, opened craft materials, bulk orders, and special-request products may not be returnable unless they arrive damaged or incorrect.
- Photos may be required for damaged, leaking, mislabeled, or incorrect items.
Refund Handling
- Approved refunds are normally returned through the original PayPal payment path.
- Refund timing depends on PayPal and payment processing timelines.
- Return shipping responsibility depends on the reason for return and the case review.
- Do not discard damaged packaging or product until support has reviewed the issue.
Start a Case
Email info@glittersmall.com with your order number, photos, product name, and a short description of the issue.