Returns & Refund Policy

This policy explains return eligibility, refund handling, and the process for damaged or incorrect items.

Return Window

Customers should contact GlittersMall within 14 calendar days after delivery if they want to request a return or report an order issue.

Return Eligibility

Eligible returns must be unused, unopened where applicable, in original packaging, and in resalable condition. Customers must provide the order number, photos when relevant, and the reason for the request.

Non-returnable Items

Custom mixed glitter, OEM packaging, private label products, confirmed wholesale orders, clearance items, opened cosmetic-use products, and products made to customer specifications are not eligible for standard returns unless there is a verified fulfillment error or damage issue.

Return Shipping

Unless the return is caused by a verified GlittersMall fulfillment error, customers are responsible for return shipping costs and any customs, duties, or handling fees related to the return.

Refund Process

Approved refunds are issued through the original PayPal payment where possible after the returned item is received and inspected. Refund timing depends on PayPal processing and the customer account or funding source.

Original shipping fees, customs duties, taxes, and payment or service fees may be non-refundable unless required by applicable law or caused by a verified fulfillment error.

Damaged, Missing, or Incorrect Items

If an item arrives damaged, missing, or different from the confirmed order, contact us promptly with photos of the product, package, shipping label, and order number.

Contact

Contact GlittersMall at info@glittersmall.com, WhatsApp +8618148762750, or by mail at No. 2301, 23rd Floor, Building 2, Xuhui Jia Yuan, 266 Songshan South Road, Erqi District, Zhengzhou City, Henan Province, China.